Player Wellbeing First

Responsible Gaming at b9999 — Play Smart, Stay in Control

b9999 believes that gambling should always be a form of entertainment, never a source of financial stress or personal harm. Our responsible gaming programme gives every member the tools, information, and support needed to keep their play enjoyable, affordable, and well within their personal limits.

21+ Only Self-Exclusion Available Deposit Limit Controls Session Time Alerts 24/7 Support

Player Protection Tools

Six Tools b9999 Provides to Keep You in Control

Every registered b9999 member has free, immediate access to all of the following responsible gaming tools directly through their account settings panel. No waiting periods, no fees — just straightforward controls designed to help you maintain a healthy relationship with gambling.

Deposit Limits

Set a maximum daily, weekly, or monthly deposit cap on your b9999 account. Once your chosen limit is reached, no further deposits will be accepted for that period. Limits take effect immediately when lowered, and a seven-day cooling-off period applies before any limit increase can take effect — protecting you from impulsive decisions in the heat of the moment.

Loss Limits

Define the maximum amount you are comfortable losing over a set period — daily, weekly, or monthly. When your net losses reach the threshold you have selected, your account will be automatically restricted from placing further bets until the limit period resets. This tool is one of the most effective ways to keep gambling within a budget that works for your lifestyle.

Session Time Reminders

Set a maximum session duration so that b9999 will alert you when you have been logged in and actively playing for your chosen length of time. The reminder appears as an on-screen notification giving you a clear prompt to take a break, review your session, or log out. Staying aware of how long you have been playing is one of the simplest and most effective responsible gaming habits.

Time-Out (Cool-Off Period)

If you feel you need a short break from gambling, the Time-Out feature allows you to temporarily suspend your b9999 account for a period of your choosing — 24 hours, 48 hours, one week, or up to one month. During a time-out, you cannot log in, deposit, or place any bets. The suspension cannot be reversed early, giving you genuine breathing space.

Self-Exclusion

For members who feel that gambling has become a serious problem, b9999 offers a formal self-exclusion option. You can request self-exclusion for a minimum period of six months, up to five years, or permanently. During self-exclusion your account is fully suspended, all promotional communications are stopped, and you will not be able to re-register a new account. Contact [email protected] to activate self-exclusion immediately.

Reality Checks

Enable periodic reality check pop-ups that display a summary of your current session — including how long you have been playing, your total bets placed, and your net result for the session. These prompts appear at intervals you choose (every 30, 60, or 90 minutes) and require you to confirm you wish to continue, keeping you actively engaged with your gambling behaviour rather than playing on autopilot.

Know the Warning Signs

Recognising When Gambling Becomes a Problem

Problem gambling can develop gradually and is not always obvious at first. The following signs may indicate that gambling is having a negative impact on your life. If you recognise any of these patterns in yourself or someone you know, please reach out for help.

Chasing losses. Placing additional bets specifically to recover money you have already lost, rather than for entertainment. This cycle rarely ends positively and often leads to larger losses.

Gambling beyond your means. Spending money on gambling that was intended for essential expenses such as rent, food, utility bills, or family needs in Dhaka, Chittagong, or elsewhere in Bangladesh.

Inability to stop. Feeling a strong compulsion to keep gambling even when you want to stop, or finding that you consistently play for longer than you originally planned.

Gambling affecting relationships. Neglecting family, friends, or professional responsibilities because of time spent gambling, or lying to loved ones about the amount you gamble.

Borrowing to gamble. Taking loans, borrowing from family members, or using credit to fund gambling activity rather than using only discretionary income you can afford to lose.

Gambling as an escape. Using gambling primarily to escape stress, anxiety, depression, or other emotional difficulties, rather than as a form of entertainment.

Self-Assessment

Quick Check — How Is Your Relationship With Gambling?

Honestly consider each of the following questions. If you answer "yes" to two or more of them, we strongly encourage you to use one of the responsible gaming tools above or contact our support team for a confidential conversation.

Do you spend more money on gambling than you originally planned on a regular basis?

Have you ever missed work, studies, or family commitments because of gambling?

Do you feel restless, irritable, or anxious when you are unable to gamble?

Have you hidden your gambling activity or the amount you have lost from family or friends?

Have you gambled using money set aside for household expenses, bKash transfers, or essential bills?

After a losing session, do you feel a strong urge to return immediately and win the money back?

Has gambling caused significant stress, conflict, or financial difficulty in your personal life?

Do you find yourself thinking about gambling frequently even when you are not actively playing?

How to Use Our Tools

Setting Your Responsible Gaming Controls on b9999

Accessing and activating responsible gaming controls on b9999 takes under two minutes. Follow these steps after logging in to your account.

Log In to Your b9999 Account

Visit the b9999 login page and enter your registered mobile number and password to access your account dashboard. All responsible gaming tools are available immediately after login with no additional verification required.

Navigate to Account Settings

From your dashboard, open the Account Settings menu. You will find a dedicated "Responsible Gaming" section clearly labelled in the settings panel. This section contains all available player protection tools in one place.

Choose Your Tool and Set Your Limits

Select the tool you want to activate — deposit limit, loss limit, session reminder, time-out, or self-exclusion. Enter your preferred values, confirm your selection, and the control will take effect immediately. For self-exclusion requests, you can also contact [email protected] directly for immediate assistance.

Review and Adjust Periodically

Your circumstances change over time. b9999 recommends reviewing your responsible gaming settings at least once a month to ensure the limits you have in place still reflect your current financial situation and gaming behaviour. Any reduction in limits takes effect immediately; increases require a cooling-off period.

Age Verification Policy

Strict 21+ Age Policy — No Exceptions

b9999 operates a zero-tolerance policy on underage gambling. All members must be aged 21 years or above to register, deposit, and play on the Platform. This requirement applies to all players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every other region.

Verification Stage	What Is Checked	Status
Registration	Date of birth declaration — must be 21 or above	Mandatory
KYC Verification	National ID or passport — age confirmed against document	Mandatory
First Withdrawal	Full identity documents reviewed before funds released	Mandatory
Ongoing Monitoring	Account activity reviewed for signs of underage access	Continuous

Any account found to belong to a person under 21 years of age will be permanently closed without notice. Any funds held in such an account will be handled in accordance with our Terms & Conditions. If you are a parent or guardian and you believe a minor has opened an account on b9999, please contact [email protected] immediately.

b9999 also encourages parents and guardians to make use of internet filtering and parental control software to restrict access to gambling websites for minors in the household. Keeping devices and account credentials secure is an important part of responsible household gaming management.

21+ Only — Adults Aged 21 and Above SSL Encrypted & Secure Platform

Gambling Is Entertainment — Keep It That Way

b9999 is here to provide a safe, enjoyable betting and casino experience for players across Bangladesh. Explore our games responsibly, use your account controls, and reach out any time our support team can help.

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For players aged 21 and above only — Gamble Responsibly