b9999 Privacy Policy — How We Collect, Use, and Protect Your Personal Data

1. Introduction

b9999 ("we", "us", "our", or "the Platform") is committed to protecting the privacy and personal data of every individual who accesses or uses the b9999 website at https://b9999.io and all associated services ("the Platform"). This Privacy Policy ("Policy") sets out the basis on which personal data collected from members, prospective members, and visitors is processed by b9999.

This Policy applies to all personal data collected through the Platform, including data provided during account registration, identity verification, payment processing, customer support interactions, and general use of the Platform's features. It should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which form part of the overall agreement between you and b9999.

By registering an account or continuing to use the b9999 Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you should cease using the Platform and contact us to close your account.

2. Data We Collect

b9999 collects personal data in the following categories, limited strictly to what is necessary for the purposes described in this Policy:

2.1 Identity & Registration Data

• Full legal name
• Date of birth (for age verification — members must be aged 21 or above)
• Gender (optional, used for personalisation only)
• Nationality and country of residence (Bangladesh)
• National ID card number, passport number, or other government-issued identification number (collected during KYC verification)

2.2 Contact Data

• Registered mobile number (used for OTP authentication and account communications)
• Email address (used for account notifications and support correspondence)
• Residential address in Bangladesh (used for address verification and legal compliance)

2.3 Financial Data

• bKash, Nagad, Rocket, or Upay mobile wallet account numbers linked to deposits and withdrawals
• Transaction history including deposit amounts, withdrawal amounts, bonus credits, and bet settlement records
• Source of funds documentation where required by anti-money laundering procedures

2.4 Technical & Usage Data

• IP address and approximate geographic location derived therefrom
• Device type, operating system, and browser information
• Session duration, pages visited, and features used on the Platform
• Login timestamps and login device history
• Betting history, game history, and wagering patterns

2.5 Communication Data

• Content of live chat conversations with b9999 support agents
• Email correspondence sent to or received from [email protected]
• Records of any formal complaints or dispute communications

3. How We Collect Your Data

b9999 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal request, contact our support team, or participate in a promotion.
• Automatically — through cookies, web beacons, server logs, and similar tracking technologies when you visit or interact with the Platform. See Section 7 (Cookies & Tracking) for full details.
• From third-party payment providers — when you initiate a payment via bKash, Nagad, Rocket, or Upay, basic transaction confirmation data is shared with b9999 by your payment provider to confirm the status of the transaction.
• From identity verification services — where b9999 uses a third-party KYC service to verify the authenticity of identity documents, that service may share the outcome of the verification check with us.
• From game providers — game studios including Pragmatic Play, Microgaming, NetEnt, Evolution Gaming, Spribe, and Ezugi may share session data and game result data with b9999 for the purpose of settling bets and maintaining game integrity records.

4. How We Use Your Data

b9999 uses the personal data it collects for the following specific purposes:

Purpose	Data Categories Used
Account registration and management	Identity, contact data
Age and identity verification (KYC)	Identity, contact, financial data
Processing deposits and withdrawals	Financial, identity data
Settling bets and maintaining game records	Usage, financial data
Fraud prevention and security monitoring	Technical, identity, financial data
Anti-money laundering compliance	Identity, financial data
Customer support and dispute resolution	Identity, communication, financial data
Responsible gaming monitoring	Usage, financial data
Sending account notifications and service updates	Contact data
Platform improvement and analytics	Technical, usage data (aggregated/anonymised)

b9999 does not use your personal data for automated decision-making that produces significant legal effects without human review. Responsible gaming flags generated by usage patterns are reviewed by a human support agent before any account restriction is applied.

5. Legal Basis for Processing

b9999 processes your personal data on the following legal bases:

• Contractual necessity — processing required to deliver the services you have registered for, including account management, payment processing, and bet settlement.
• Legal obligation — processing required to comply with applicable laws and regulations, including anti-money laundering obligations, age verification requirements, and financial record-keeping duties.
• Legitimate interests — processing carried out in the legitimate interests of b9999 or its members, including fraud prevention, platform security, and responsible gaming monitoring, where those interests are not overridden by your data protection rights.
• Consent — where b9999 relies on your consent for a specific processing activity (such as sending promotional communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Sharing Your Data

b9999 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Your data may be shared with the following categories of third parties strictly on a need-to-know basis and only for the purposes described in this Policy:

6.1 Payment Service Providers

bKash, Nagad, Rocket, and Upay receive the minimum information necessary to process your deposit or withdrawal transaction. b9999 does not store full payment account credentials on its servers.

6.2 Identity Verification Partners

Where b9999 uses a third-party KYC service to assist with identity and age verification, that provider receives the identity documents and data you submit during the verification process. All KYC partners are contractually bound to process your data only for the purpose of completing the verification check and to delete or return the data thereafter.

6.3 Game Content Providers

Game studios including Pragmatic Play, Microgaming, NetEnt, Evolution Gaming, Spribe, and Ezugi receive a session token and anonymised player identifier when you launch a game. They do not receive your full identity data, contact details, or payment information.

6.4 Legal and Regulatory Authorities

b9999 may be required by law to disclose personal data to law enforcement agencies, government bodies, or regulatory authorities in Bangladesh in connection with investigations into fraud, money laundering, or other criminal activity. Any such disclosure will be made in strict compliance with applicable law and only to the extent required.

6.5 Professional Advisors

b9999's legal advisors, auditors, and compliance consultants may have access to personal data where strictly necessary for the performance of their professional duties. All such parties are bound by professional confidentiality obligations.

7. Cookies & Tracking

b9999 uses cookies and similar tracking technologies on the Platform for the following purposes:

• Essential cookies — required for the Platform to function correctly, including maintaining your logged-in session and remembering your language and region settings. These cannot be disabled without affecting Platform functionality.
• Analytics cookies — used to collect aggregated, anonymised data about how visitors use the Platform, which pages are most visited, and where technical errors occur. This data is used solely to improve the Platform and is not linked to your personal identity.
• Security cookies — used to detect and prevent fraudulent activity, including tracking login attempts and flagging unusual session behaviour for security review.

b9999 does not use third-party advertising or retargeting cookies. You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies may impair your ability to log in or use certain Platform features.

8. Data Security

b9999 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and b9999's servers
• Cryptographic hashing of account passwords — passwords are never stored in recoverable form
• SMS OTP two-factor authentication for account logins from new or unrecognised devices
• Role-based access controls limiting staff access to personal data to those with a verified operational need
• Regular security assessments and vulnerability testing of Platform infrastructure
• Encrypted storage of financial records and identity verification documents

Despite these measures, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a risk to your rights and freedoms, b9999 will notify affected members without undue delay and will take all reasonable steps to mitigate the impact of the breach.

9. Data Retention

b9999 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following standard retention periods apply:

• Active account data — retained for the duration of the account's active status plus a minimum of five years following account closure, in compliance with financial record-keeping obligations.
• Transaction records — retained for a minimum of five years from the date of the transaction.
• KYC and identity verification documents — retained for a minimum of five years from the date of verification or account closure, whichever is later.
• Support and communication records — retained for a minimum of three years from the date of the communication.
• Technical and usage data (anonymised) — retained indefinitely in aggregated form for analytical purposes, as it no longer constitutes personal data once anonymised.

When personal data is no longer required and the applicable retention period has elapsed, b9999 will securely delete or anonymise the data in a manner that prevents recovery or reconstruction.

10. Your Rights

As a member of b9999, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your account username and a clear description of your request.

• Right of access — you may request a copy of the personal data b9999 holds about you, free of charge, once per calendar year.
• Right to rectification — you may request correction of any personal data that is inaccurate or incomplete. Some data (such as your registered name and date of birth) can only be corrected following satisfactory identity re-verification.
• Right to erasure ("right to be forgotten") — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to b9999's overriding legal obligations to retain certain records.
• Right to restriction of processing — you may request that b9999 limit the processing of your personal data in certain circumstances, for example while a dispute about the accuracy of the data is being resolved.
• Right to data portability — you may request that b9999 provide your personal data in a structured, commonly used, machine-readable format where technically feasible.
• Right to object — you may object to the processing of your personal data where b9999 relies on legitimate interests as the legal basis, unless b9999 can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

b9999 will respond to all data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it.

11. Children & Minors

The b9999 Platform is strictly intended for adults aged 21 years and above. b9999 does not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and you believe that your child has registered an account on b9999, please contact us immediately at [email protected]. Upon verification, we will promptly close the account and delete all associated personal data.

b9999 employs age verification checks at the point of registration and during the KYC process to prevent underage access. Any account found to belong to a person under 21 years of age will be closed without prior notice and any funds held in the account will be dealt with in accordance with our Responsible Gaming policy.

12. Third-Party Services

The b9999 Platform may contain references to or integrations with third-party services, including game content providers, payment processors, and analytics tools. This Privacy Policy applies solely to personal data collected and processed by b9999. Third-party services operate under their own independent privacy policies, and b9999 is not responsible for the data practices of those third parties.

b9999 conducts due diligence on all third-party service providers before engagement and requires, by contract, that they process personal data only for the specific purposes for which it has been shared and in accordance with applicable data protection standards. b9999 does not permit third-party service providers to use member data for their own commercial or marketing purposes.

13. Policy Updates

b9999 may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable law, or improvements to the Platform. The effective date at the top of this page will always reflect the date on which the most recent version came into force.

Where changes to this Policy are material in nature — meaning they significantly affect how we collect, use, or share your personal data — b9999 will notify registered members via their registered mobile number or email address at least seven days before the updated Policy takes effect. Your continued use of the Platform after the effective date of an updated Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you should cease using the Platform and contact us to arrange account closure.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way b9999 handles your personal data, please contact our Data Support team using the details below. All communications regarding privacy matters must be submitted in English.

• Email: [email protected]
• Subject Line: Privacy Policy Enquiry — [Your Account Username]
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Within 48 hours for general enquiries; within 30 days for formal data rights requests

b9999 is dedicated to maintaining the highest standards of data privacy and security for all members across Dhaka, Chittagong, Sylhet, Khulna, and throughout Bangladesh. Your trust is important to us, and we are committed to handling your personal data with transparency, care, and respect.